Return Policy

Return Policy

What is the time period within which a product is eligible for return?
Category No. of days (after delivery)
Fashion items 7 days
Non- fashion items 07 days
Items not eligible for return
Given below is the list of products not eligible for return:
  • Opened & used cosmetic items
  • Items found with traces of wear & tear
  • Electronics under warranty: In case the buyer receives the product in decent condition with no damage, but encounters problems with it after 7 days, please contact the brand of the electronic product directly
  • Non-damaged, non-defective electronics with broken seals/tampered bar codes.
In which situations can I request for a return?
A return can be requested in case of the following situations:
  • Item was damaged or defective
  • Wrong item was sent by the seller (Please note that the product image as seen on the website/app may or may not be an exact representation of the product shipped to you)
  • Wrong size/specifications
  • Item was damaged during shipping
Can I exchange a defective or faulty item?
Incase you wish to exchange a faulty or incorrect product, you can get in touch with our Customer Happiness team, and send us supporting images of the products. Our team will assist to send you a “returns form” ,and issue a voucher for you to place a fresh order for your desired product.
How do I return a product I have purchased?
  • If you want to return a product, feel free to reach out to our customer support team by shooting a mail at admin@starkupbd.com or call us on +8801304022454
  • You will be required to send images of the return order, especially if the product to be returned is a damaged/defective
  • The item will be picked up 1-2 working days after the return request has been approved.
  • Refunds will be processed 2 working days after the seller has received the return product.