FAQ

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Return Policy

What is the time period within which a product is eligible for return?
Category No. of days (after delivery)
Fashion items 7 days
Non- fashion items 07 days
Items not eligible for return
Given below is the list of products not eligible for return:
  • Opened & used cosmetic items
  • Items found with traces of wear & tear
  • Electronics under warranty: In case the buyer receives the product in decent condition with no damage, but encounters problems with it after 7 days, please contact the brand of the electronic product directly
  • Non-damaged, non-defective electronics with broken seals/tampered bar codes.
In which situations can I request for a return?
A return can be requested in case of the following situations:
  • Item was damaged or defective
  • Wrong item was sent by the seller (Please note that the product image as seen on the website/app may or may not be an exact representation of the product shipped to you)
  • Wrong size/specifications
  • Item was damaged during shipping
Can I exchange a defective or faulty item?
Incase you wish to exchange a faulty or incorrect product, you can get in touch with our Customer Happiness team, and send us supporting images of the products. Our team will assist to send you a “returns form” ,and issue a voucher for you to place a fresh order for your desired product.
How do I return a product I have purchased?
  • If you want to return a product, feel free to reach out to our customer support team by shooting a mail at admin@starkupbd.com or call us on +8801304022454
  • You will be required to send images of the return order, especially if the product to be returned is a damaged/defective
  • The item will be picked up 1-2 working days after the return request has been approved.
  • Refunds will be processed 2 working days after the seller has received the return product.

Payment

Which currency can I pay in?

You can currently pay in BDT only

How to pay?

To make a payment , Click on Cart > “Continue” > Select or input delivery address > Select Payment method and complete payment

Can I change my payment method after order has been placed?

Once the order has been placed, you may not change your payment method

What are the available payment methods?

We offer the following payment methods :

  • Cash on Delivery (COD)
  • Visa, Master, Amex, Mobile Banking

For more details on each payment method, contact us

Available Bank for EMI

Bank

  • City Bank (Amex Only)
  • Eastern Bank
  • Brac Bank
  • Dutch Bangla Bank
  • Southeast Bank
  • Standard Bank
  • Mutual Trust Bank
  • Prime Bank
  • One Bank
  • Jamuna Bank
  • NRB Bank
  • Premier Bank
  • Meghna Bank
  • United Commercial Bank
  • NRBC Bank
  • Bank Asia
  • Al-arafah Islami Bank
  • Dhaka Bank
  • Trust Bank
  • Lankabangla Bank
Does STARKuP keep my credit card details once the transaction is completed?

We do not retain your credit card information after your order is completed; it is submitted directly to our payment gateway partners for payment processing.
Please be assured that every credit card transactionoccurs within a secure environment.

Shipping and delivery

I received an “Order Confirmation” email. When will I get my item?

You will receive your order in 7 working days after you have received the order confirmation email

How to track my order?

You need to visit here Track My Order

What if I’m not at home during delivery?

If you are not available at the time of your delivery attempt, don’t worry, our courier partner will surely try to re-deliver to you at another time.